7.5% Discount on all new orders placed and delivered in April 2024. T&Cs apply.

Frequently asked questions

All of our customers are welcome to come and visit our inspiration room at our head office in Diss, Norfolk. Here you can see a large variety of our products in person whilst our lovely staff assist you in choosing the best items for your event. We have both week-day and weekend appointments available. Follow the link to visit our event hire showroom

Our delivery charges are calculated according to the postcode of the delivery address and include collection. Where multiple vehicles are required to deliver your goods there will be additional charges.

You can click here to view our terms and conditions. For all other legal policies please scroll to the bottom of our website.

Absolutely! You can make changes to your order up until one week prior to your delivery date.

You can select the items you require from our online store and add them to your basket, securing your booking by paying a 20% deposit. Once the deposit is received, we will check to make sure that the items that you require are still available for your proposed hire dates. Should any item no longer be available then we will contact you to discuss alternatives. Find out more by clicking here.

If you have any issues or questions throughout the ordering process, please contact us.

Typically, we will deliver your items the day before your event. They will then be collected the next working day after your event, unless requested otherwise. Additional charges per item are applicable for longer hire periods.

Our minimum order value is £250 + VAT

You will receive an order summary and payment link to your email address via our software system. You can then either pay online or use the provided reference to pay via a bank transfer.

Any food debris on crockery and other equipment should be scraped off, and glassware should be emptied and placed stem down in the correct box before collection. Please make us aware of any information our drivers may require to carry out your collection, and we also kindly ask that all items are returned to their relevant boxes as this minimises the risk of damages.

We take quality very seriously and so all items will be washed up to a high standard by our team upon returning to the warehouse. We request that all equipment is returned to the container it arrived in  after use and we’ll do the rest.

Our prices all include a washup charge so that there are no surprises when it comes to reviewing your basket and finalising your order.

All of the prices on our website are inclusive of all itemised charges including VAT.

We will do everything we can to make sure this is not a requirement, but in the eventuality that you encounter a problem you can contact the office or our out of hours service. Our out of hours service operates until 10pm 7 days a week and can be reached by calling 01223 772792.

Please note: Our out of hours team exist purely to offer assistance to you as a customer during your hire. If you have a question about an upcoming order or would like to make an enquiry, please contact us using the information provided here 

If you have any issues operating any of our equipment please take a look at the information provided here

Our loss and breakage deposit is to cover any losses or damage for the duration of your hire period. We ask for a deposit payment, based on roughly 25% of the hire charge, to confirm your booking. This is in addition to your hire charges, and will be returned to you at the end of the hire once we have checked that there are no damage or loss charges to be deducted.

For more information on our returns and checking process please click here

For weekend events we deliver on the Thursday or Friday so that you have time to get everything set up.

Collections will then be on the following Monday or Tuesday unless your venue has specific requirements.

One hire charge covers the entire period, unless you specify that you require the items for a longer period. If you or your venue have any specific requirements, we will always look to accommodate these, so please communicate this to our team as early as possible throughout the hire process. If you need a weekend delivery or collection, there are additional charges.

All of our delivery vehicles have a tracking system so that we can give you an accurate time window for delivery, and will contact you at the earliest possibility if there are going to be unforeseen circumstances such as traffic delays.

Yes we do! You can download them by clicking here.

We have put together a very handy document here detailing the table cloth dimensions we recommend for each  of our tables for hire. You can view this information by visiting our event hire instruction manuals

To maintain the standard of our equipment, we kindly ask you to follow the below rules on our products when hiring from us. 

  1. Crockery
    1. All crockery must be scraped of any contents 
    2. Olive boards- please do not use our lovely olive wood boards for carving or chopping, they are intended for food service and presentation only.  Damaged boards will have to be charged at full replacement value. 
    3. Put all crockery back in the correct labelled boxes
  2. Charger and Stoneware Plates
    1. All plates to be removed of any contents
    2. Replace the bubble wrap between plates when repacking to protect them
    3. Put all plates back in the corrected labelled boxes
  3. Linen
    1. Ensure that linen is dry before being packed away, damp linen is susceptible to mildew, which can ruin a cloth in a few hours. Do not pack linen into plastic bin bags, as this too accelerates mildew. Ensure that linen is packed back into the bags in which it was delivered.
    2. Candles, cigarettes and fireworks can cause burns/marks on the cloths, never place candles or night-lights directly on to the cloth. Ensure no wax gets on to the tablecloths.
    3. Party-popper streamers react with damp linen and create a permanent stain.  Please make sure no streamers or decorations are left mixed in with the cloths.
    4. Any linen damaged beyond repair will be charged at full replacement value. We also have to charge for any specialist stain and wax removal.
  4. Cutlery
    1. All cutlery will be sent in protective wrapping to avoid cutlery rattling during transport, which causes damage. Please keep this to reuse on return.
    2. Cutlery: once cutlery has been used, please remove food debris and carefully band cutlery using the additional bands provided in 10 to 15’s. NEVER hand wash, dish wash or use abrasive sponges to clean the cutlery. 
  5. Glassware
    1. Empty (including garnishes) all glasses and place them face down in the correct boxes after use.
  6. Kitchen Equipment
    1. Fryers- empty of all oil and contents (we are not licensed to dispose of oil) 
    2. Ovens/hot cupboards – empty contents 
  7.  Chairs & Tables
    1. Chairs-remove any items tied to the chairs, then remove pads and put them back in bags. Stack the chairs in 10s.
    2. Tables- remove all items and collapse and stack in a file
    3. Failure to do so could result in extra delivery charges if we are unable to collect the furniture
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